OX Agry is looking for a Customer Relationship Executive to own the end-to-end machinery-service relationship on our platform — manage bookings, coordinate machinery, support farmers, and ensure successful field operations. This is a customer-relationship, booking, and coordination role, not telecalling: you sit at the centre of the process (Farmer → Booking → OX Agry App → Machinery Owner → Operator → Farm Work → Completion → Feedback) and make sure every service moves correctly from request to completion. Phone communication with farmers, machinery owners, and operators is a tool within the role — not the job itself.
What You'll Do:
- Customer & Booking Management - Handle farmer and machinery-owner queries, manage booking requests, and allocate suitable machinery through the OX Agry app
- Field Operations & Coordination - Schedule machinery, coordinate owners and operators, and follow up until the farm work is completed
- Customer Experience & Platform - Keep farmers informed, collect feedback, escalate issues, and accurately update operational records in the platform
Key Responsibilities:
- 📱 Understand the OX Agry Platform: Learn the OX Agry app, its modules, and concepts — machinery, owners, operators, bookings, offers, and pricing — and clearly explain the process to customers
- 📋 Manage Machinery Bookings: Receive and manage farmer booking requests, check booking details, allocate suitable machinery based on availability and requirements, and confirm bookings with the farmer
- 🏷️ Explain Offers & Services: Explain current offers and promotions, machinery and service details, pricing, and availability to help customers through the booking process
- 🚜 Coordinate Field Operations: Schedule machinery for confirmed bookings and coordinate with machinery owners and operators to ensure timely deployment to the farm
- 🔄 Track Work to Completion: Follow up on ongoing bookings through allocation, scheduling, operator coordination, and work execution until the job is completed
- 🤝 Handle Queries from Stakeholders: Understand and resolve queries from farmers, machinery owners, and operators by coordinating the appropriate solution with the relevant teams
- 📊 Build Relationships & Collect Feedback: Contact farmers after service completion, maintain ongoing relationships, record feedback, escalate complaints or recurring issues, and help identify repeated problems
- 🖥️ Update Platform Records: Accurately update booking and operational information in the OX Agry application and follow OX Agry's operational processes
Educational Qualifications:
▶ Minimum Qualification: Bachelor's degree in any discipline (or equivalent). Freshers and experienced candidates are welcome
▶ Experience: 0–7 years of experience across any industry — customer relationship, operations, coordination, or customer-facing backgrounds are a plus
▶ Language: Fluency in Tamil (essential) — most farmers and machinery owners communicate in Tamil; basic English reading and writing
Technical Skills:
- Comfortable using smartphones and apps for bookings, coordination, and data entry
- Ability to handle operational calls with farmers, owners, and operators confidently and professionally
- Basic knowledge of MS Excel or Google Sheets
- Basic English reading and writing for application usage and simple reports
- OX Agry platform, processes, and concepts will be trained after joining
- Understanding of agricultural machinery, services, or farming terms is an added advantage (trainable)
Soft Skills:
- Strong relationship-building and coordination skills — able to keep multiple parties (farmers, owners, operators) aligned
- Ownership and follow-through — see each booking through to successful completion
- Adept problem-solving — think on your feet and resolve operational issues effectively
- Expert active listening — understand the real issue before acting
- Strong organizational skills — manage multiple bookings, follow-ups, and records simultaneously
- Patient and calm approach while handling confused or upset customers
- Comfortable working during peak agricultural seasons (harvest / planting)
Work Location Requirements:
- Must be willing to work from the Palani office on a daily basis (no work-from-home option)
- Operations are coordinated primarily from the office; no fixed sales target for this role
- Comfortable communicating with both village farmers and educated farm owners
Our recruitment process is designed to assess your relationship-building, coordination ability, problem-solving, and customer orientation:
Scheduled Walk-ins only
All interviews are scheduled rounds only. Apply online through our OX Bema Application.
Application Review
Initial screening of applications and resume evaluation
Timeline: 5 business days
Round 1: Aptitude & Operations Scenario Test
Basic aptitude, communication skills, and a customer/coordination scenario assessment
Duration: 45 minutes
Round 2: Language & Communication Test
Tamil and English language proficiency and communication skills evaluation
Duration: 30 minutes
Round 3: Personal Interview
Face-to-face interview to assess relationship-building, coordination aptitude, ownership, attitude, and customer-handling approach
Duration: 30 minutes
Round 4: HR Interview
Company culture, policies, and final discussion
Duration: 15 minutes
Final Decision
Post-evaluation results and job confirmation via email
Results & Offer: Within 15 days | Joining: Within 7 days post-confirmation
Working Hours & Schedule:
- Shift Pattern: - Morning Shift: 7:00 AM – 4:30 PM | Evening Shift: 10:30 AM – 8:00 PM
- Shift Rotation: - Weekly rotation between morning and evening shifts to cover agricultural working hours
- Weekly Off: - One day off per week on rotational basis
- Leaves: - As per company policy and legal norms
💼 Competitive Compensation Package
Salary is commensurate with experience and will be finalized during the discussion round
Probation Period (0-3 months)
💰 Salary: Industry standard — based on your experience and finalized during the offer discussion
🎯 Focus: Understand the OX Agry platform and operations workflows, learn our systems, training, and performance evaluation
🔄 Confirmation: Performance-based confirmation after probation period
Important: Candidates who demonstrate strong relationship-building, coordination, and operations skills, meet performance targets, and align with our company values will be confirmed for permanent employment.
Post-Probation Salary Structure
| Duration | Monthly Salary | Incentives | Notes |
| Post-probation | As per experience & industry standards | Performance-based | Finalized during offer discussion |
💰 Benefits & Incentives
1. Performance Incentives
🎁 Seasonal Performance Incentives
During peak agricultural seasons, employees may be eligible for performance-based incentives based on individual contribution, team performance, and business requirements.
Incentive amounts, if applicable, may vary depending on seasonal workload and performance outcomes.
📌 Important Note: Performance incentives are variable, non-guaranteed, and subject to management discretion. They are not applicable every month and may be revised or paused based on business conditions.
🚀 Career Growth Path
Your Growth Journey at OX Agry
- Start as a Customer Relationship Executive and grow to Senior Executive and Operations Team Lead positions
- Learn agricultural technology, machinery-service operations, and the end-to-end booking lifecycle
- Gain hands-on experience in field coordination, stakeholder management, and rural customer relationships
- Develop expertise in OX Agry products, services, and agricultural solutions
- Top performers are considered for supervisory and cross-functional operations roles
Please read all terms and conditions carefully before applying. These are binding conditions that apply throughout your employment with OX Agry.
1. General Terms (Probation + Employment)
Professional Conduct & Behavioral Requirements:
- Maintain high standards of professional behavior and ethical conduct in all customer and stakeholder interactions
- Strict adherence to all company policies, procedures, and operational guidelines
- Maintain absolute confidentiality of customer data, business information, and proprietary systems
- Professional and courteous communication with farmers, machinery owners, operators, and team members
- Commitment to continuous learning about OX Agry products, services, and operations
- Punctuality and regular attendance are mandatory
2. Probation Period Terms (3 Months)
- Confirmation to permanent employment is based on performance evaluation and adherence to company policies
- Not all probationary employees will be offered permanent positions
- 3 days advance written notice to HR is required if unable to continue during probation period
- Performance will be evaluated based on relationship-building, coordination ability, booking follow-through, problem-solving, customer handling, attendance, and learning progress
3. Employment-Specific Terms (After Probation)
Employment Confirmation & Notice Period:
- Employment confirmation begins only after successful completion of probation period
- 60 days notice period is required for resignation after confirmation
- Employment letter and benefits will be issued only upon successful probation completion
Performance Standards:
Employees are expected to maintain consistent performance standards throughout employment
Maintain high standards in customer relationships, booking management, field coordination, and follow-through to completion
Examples: - Ensure bookings are allocated, scheduled, and completed within stipulated timelines
- Coordinate professionally with farmers, owners, and operators to resolve operational issues
Regular attendance and punctuality are mandatory for operations coverage
Examples: - Unauthorized absence may result in salary deductions
- Excessive tardiness may lead to performance review
Additional Clarifications
- Performance reviews conducted every 6 months
- Performance is evaluated based on relationship-building, coordination, booking follow-through, and customer handling
- Employees are expected to participate in regular training programs
- All company assets must be returned upon resignation
Termination Policy:
Performance-Based Termination:
- Due to consistent underperformance or failure to meet relationship and operations standards
- 30-day notice period will be provided
- All pending dues will be settled as per company policy
Misconduct-Based Termination:
- Due to misconduct, policy violations, customer complaints, or unprofessional behavior
- Immediate termination possible for serious misconduct
- No notice period required for gross misconduct
- Reason documented in relieving letter
- Work Close to Home - Build your career in Palani without relocating to big cities.
- Stable & Growing Organization - Be part of a growing agriculture services company under OX Group.
- Own the Customer Relationship - Run the end-to-end machinery-service relationship, not just answer calls.
- Make a Real Difference - Help farmers access machinery and services on time, every season.
- Growth Opportunities - Grow into operations leadership based on performance with a clear progression path.
- Structured Work Schedule - Shift-based work with planned schedules and rotational weekly offs.